--- title: "Frequently Asked Questions" description: "How Snackmagic works, pricing, global delivery, customization, and dietary options." canonical: "https://www.snackmagic.com/faq" source: "https://www.snackmagic.com/faq.md" updated: 2026-09-01 --- # Frequently Asked Questions How Snackmagic works, pricing, global delivery, customization, and dietary options. ## What is Snackmagic? Snackmagic is a platform for sending snacks, sips, and swag to teams and clients anywhere in the world. Recipients pick their own treats from a global marketplace, and you're only charged for boxes that are actually redeemed. It's built for team gifting at any scale — from a handful of coworkers to tens of thousands of recipients across offices, remote teams, events, and clients — without you sourcing products, collecting addresses, or managing international logistics. ## Do recipients pick their own snacks? Yes. You set a per-person budget and send an invite; each recipient opens a redemption link, chooses their favorites up to that budget, and enters their own shipping address. You don't need to collect addresses yourself. This is the Build-Your-Own flow: you enter a budget and your recipients' email addresses, they receive a gift link, pick their snacks and add their own address, and Snackmagic packs and ships each box. Recipients outside the US and Canada choose from a themed stash on their country's localized menu. ## Which countries do you ship to? Snackmagic delivers to 170+ countries and territories with local, in-country fulfillment, so gifts arrive faster and feel local. International shipping is a flat $9 per box. Rather than shipping from the US, Snackmagic works with a network of local fulfillment partners, which means less time in transit, more reliable on-time delivery, no surprise cross-border duties, and fewer emissions. Recipients outside the US and Canada pick from a country-specific menu of local favorites. ## How much does it cost? Pricing is a per-person snack budget you choose (starting at $45 per recipient), plus any optional add-ons. US shipping is free; non-US shipping is $9 per box. You're only charged when recipients redeem. The pricing page shows an estimated tax at 8.875% of the subtotal; the final amount is calculated at checkout based on recipient locations. There's no platform or subscription fee to start — you can build a full estimate on the pricing page and email yourself a saved quote. Because billing is redemption-based, your final charge reflects only the boxes recipients actually claim. ## What happens if a recipient never redeems their box? Unredeemed boxes are credited back to your account automatically — you only pay for treats that are actually claimed. This is the Snack Giver Guarantee. That means no wasted budget on people who don't respond: you can invite a whole team or an open audience without over-committing spend, and any unclaimed budget returns to you. ## Can I customize the boxes and the experience? Yes. Add-ons include a premium box, a branded shipping label, a custom note inside, optional swag, a branded redemption landing page, and a personal video message. Typical add-on pricing: a premium box (+$6 per US recipient), a branded shipping label (+$4 per US recipient), a custom note (+$3 per recipient), and a branded landing page (+$2 per recipient, capped at $500 total). Optional swag and video messages are priced separately. Custom swag ships in the US and Canada and needs to reach the warehouse at least 2 business days before boxes ship (or 20 days before a specific event date). ## Do you accommodate dietary restrictions? Yes. The marketplace includes vegan, gluten-free, keto, low-sugar, kosher, nut-free, organic, and dairy-free options, so there's something for every recipient. Because each recipient chooses their own snacks, they naturally pick what fits their tastes and dietary needs — you don't have to survey your team or track preferences yourself. ## Can I schedule sends or set up a recurring perk? Yes. You can lock in an order ahead of a planned date, and set snacks to a recurring cadence so your team gets a delivery to look forward to without reordering. Scheduled sends are useful for planned events, meetings, or milestones, and recurring sends turn snacking into a standing perk — pick the cadence once and each round is automated. ## What if I don't have a recipient list? Enable an open gifting link that anyone can redeem — useful for events or work-from-home teams. You only pay for the orders you approve. The open link is ideal when you don't know exactly who will attend or participate. You can share one link, let people redeem, and approve orders — combined with the guarantee, you only pay for what's actually claimed and approved. ## Do you offer ready-made boxes? Yes. Curated themed boxes are ready to send for any occasion, in addition to build-your-own boxes. Themed boxes are curated by Snackmagic's tastemakers around themes like foodie favorites, coffee, happy hour, breakfast, and dietary-specific selections, so you can send a polished box in minutes with just an email address. ## How do I get help or place a large order? Book a call with a gifting specialist for a walkthrough and recommendations tailored to your team size and budget. Large or complex sends — thousands of recipients, multiple countries, custom swag — are well supported; a specialist can help you plan the logistics, budget, and customization. # More questions ## How is the per-person budget spent? Each recipient builds their own box up to the budget you set (starting at $45). The number of snacks that buys is an estimate — roughly the budget divided by about $3.50 per snack — and varies from recipient to recipient depending on what they choose. ## Is anything added on top of the snack budget? There's no service fee. The pricing page shows an estimated tax at 8.875% of the subtotal; the final amount is calculated at checkout based on recipient locations. International boxes add $9 shipping each; US shipping is free. Everything is itemized in the order summary, and you're only charged for boxes that are redeemed. ## How does international delivery avoid customs headaches? Snackmagic fulfills locally through in-country partners in 170+ countries rather than shipping everything from the US. Gifts travel a shorter distance, which means faster and more reliable delivery, no cross-border delays or surprise duties, and lower emissions. Recipients outside the US and Canada choose from a menu curated for their country. ## What brands and products are in the marketplace? The marketplace carries 2,000+ snacks and sips — a rotating mix of cult favorites and emerging brands, including names like Behave, Cassavida, Craftmix, Fly By Jing, Garrett Popcorn, Hidden Foods, Hippeas, Immi, Joyride, and Magic Spoon. Curated themed boxes alone feature 100+ brands. ## What is the Treats Dashboard? The Treats Dashboard is your control center: track redemptions, see who has ordered, monitor total spend, and edit or manage orders in real time — all in one place, so you can run gifting without spreadsheets. ## Can I add my company's branding? Yes. You can add a premium box, a branded shipping label, a custom printed note, a branded redemption landing page, a personal video message, and your own swag — so the whole experience, from the box to the digital redemption page, can reflect your brand. ## Can I include a charitable donation? Yes. You can include a donation with each snack box redemption, and 100% goes to the organization you choose — a way to make every send give back. ## How fast can boxes arrive, and can I rush an order? You can choose standard shipping, upgrade to rush shipping at checkout for an expedited timeline, or schedule a send close to a specific date. Rush is useful when you're working against a tight deadline. ## Can consumer brands get their products into Snackmagic boxes? Yes. Snackmagic runs a brand-partner program that gets consumer brands' products into boxes sent by leading companies, putting them in front of engaged recipients. Interested brands can apply through the brand-partner sampling form.