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Help & FAQ

Frequently asked questions.

What is Snackmagic?

Snackmagic is a platform for sending snacks, sips, and swag to teams and clients anywhere in the world. Recipients pick their own treats from a global marketplace, and you're only charged for boxes that are actually redeemed.

Do recipients pick their own snacks?

Yes. You set a per-person budget and send an invite; each recipient opens a redemption link, chooses their favorites up to that budget, and enters their own shipping address. You don't need to collect addresses yourself.

How Build-Your-Own works
Which countries do you ship to?

Snackmagic delivers to 170+ countries and territories with local, in-country fulfillment, so gifts arrive faster and feel local. International shipping is a flat $9 per box.

See global gifting
How much does it cost?

Pricing is a per-person snack budget you choose (starting at $45 per recipient), plus any optional add-ons. US shipping is free; non-US shipping is $9 per box. You're only charged when recipients redeem.

See pricing
What happens if a recipient never redeems their box?

Unredeemed boxes are credited back to your account automatically — you only pay for treats that are actually claimed. This is the Snack Giver Guarantee.

Can I customize the boxes and the experience?

Yes. Add-ons include a premium box, a branded shipping label, a custom note inside, optional swag, a branded redemption landing page, and a personal video message.

Explore add-ons
Do you accommodate dietary restrictions?

Yes. The marketplace includes vegan, gluten-free, keto, low-sugar, kosher, nut-free, organic, and dairy-free options, so there's something for every recipient.

Can I schedule sends or set up a recurring perk?

Yes. You can lock in an order ahead of a planned date, and set snacks to a recurring cadence so your team gets a delivery to look forward to without reordering.

What if I don't have a recipient list?

Enable an open gifting link that anyone can redeem — useful for events or work-from-home teams. You only pay for the orders you approve.

Do you offer ready-made boxes?

Yes. Curated themed boxes are ready to send for any occasion, in addition to build-your-own boxes.

Browse themed boxes
How do I get help or place a large order?

Book a call with a gifting specialist for a walkthrough and recommendations tailored to your team size and budget.

Book a call

Send a snack stash today.

Go from zero to treating all your people in just a few minutes.

Your gifting budget, protected

Only get charged when recipients claim their box. Unclaimed boxes will be credited back to you.