Help & FAQ
Frequently asked questions.
What is Snackmagic?
Snackmagic is a platform for sending snacks, sips, and swag to teams and clients anywhere in the world. Recipients pick their own treats from a global marketplace, and you're only charged for boxes that are actually redeemed.
Do recipients pick their own snacks?
Yes. You set a per-person budget and send an invite; each recipient opens a redemption link, chooses their favorites up to that budget, and enters their own shipping address. You don't need to collect addresses yourself.
How Build-Your-Own worksWhich countries do you ship to?
Snackmagic delivers to 170+ countries and territories with local, in-country fulfillment, so gifts arrive faster and feel local. International shipping is a flat $9 per box.
See global giftingHow much does it cost?
Pricing is a per-person snack budget you choose (starting at $45 per recipient), plus any optional add-ons. US shipping is free; non-US shipping is $9 per box. You're only charged when recipients redeem.
See pricingWhat happens if a recipient never redeems their box?
Unredeemed boxes are credited back to your account automatically — you only pay for treats that are actually claimed. This is the Snack Giver Guarantee.
Can I customize the boxes and the experience?
Yes. Add-ons include a premium box, a branded shipping label, a custom note inside, optional swag, a branded redemption landing page, and a personal video message.
Explore add-onsDo you accommodate dietary restrictions?
Yes. The marketplace includes vegan, gluten-free, keto, low-sugar, kosher, nut-free, organic, and dairy-free options, so there's something for every recipient.
Can I schedule sends or set up a recurring perk?
Yes. You can lock in an order ahead of a planned date, and set snacks to a recurring cadence so your team gets a delivery to look forward to without reordering.
What if I don't have a recipient list?
Enable an open gifting link that anyone can redeem — useful for events or work-from-home teams. You only pay for the orders you approve.
Do you offer ready-made boxes?
Yes. Curated themed boxes are ready to send for any occasion, in addition to build-your-own boxes.
Browse themed boxesHow do I get help or place a large order?
Book a call with a gifting specialist for a walkthrough and recommendations tailored to your team size and budget.
Book a callSend a snack stash today.
Go from zero to treating all your people in just a few minutes.
Your gifting budget, protected
Only get charged when recipients claim their box. Unclaimed boxes will be credited back to you.
